Nirvana Kitchen is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you share with us when using our website and services.
1. Information We Collect
When you use our website or place an order for our meal or catering services, we may collect the following personal information:
Name
Phone
number
Email address
Delivery address
Payment information (processed securely through third-party gateways)
Order history
IP address and device/browser details (for analytics purposes)
2. How We Use Your Information
We use your information to:
Fulfill and deliver your tiffin or catering orders
Communicate with you about your orders or inquiries
Respond to customer service requests
Process secure payments
Send occasional updates, offers, or service announcements (only if you opt in)
Improve our website and services using analytics and feedback
3. Payment & Security
All payments made through Nirvana Kitchen are processed via trusted third-party gateways (such as Stripe, PayPal, or others). We do not store your credit/debit card information on our servers. Our website uses SSL encryption to protect your data during transmission.
4. Cookies & Tracking Technologies
Our website may use cookies to enhance your browsing experience, such as remembering your preferences, cart contents, or location. These cookies are standard, harmless text files used for performance and analytics. You can disable cookies through your browser settings at any time.
5. Sharing Your Information
We respect your privacy and will never sell, trade, or rent your personal information to third parties. Your information may only be shared with:
Delivery providers (to fulfill your orders)
Payment processors (to securely handle transactions)
Email service providers (only if you subscribe to our updates)
Law enforcement (only when legally required)
6. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Update or correct your information
Request removal of your data from our system
Opt out of marketing emails at any time by clicking “unsubscribe” in any email or contacting us directly
To make any such requests, please email us at:info@nirvanakitchen.ca
7. Data Retention
We retain customer and order data for as long as needed to fulfill services, resolve disputes, or meet legal obligations. You may request deletion of your data at any time by contacting us.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, or legal obligations. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your information, feel free to contact us:
Email: info@nirvanakitchen.ca
Website: www.nirvanakitchen.ca
11. SMS Privacy Policy
Nirvana Kitchen LLC may disclose Personal Data and other information as follows:
- Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
- Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
