Welcome to Nirvana Kitchen. These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including our Indian tiffin service and catering in Ottawa. By using our website or placing an order, you agree to these Terms. Please read them carefully.

1. Use of Website & Services

By accessing our website or purchasing from Nirvana Kitchen, you confirm that:

You are at least 18 years old, or using the site under the supervision of a parent/guardian.

You agree to provide accurate and complete information for all orders and inquiries.

You will not misuse, copy, or distribute any content from the site without permission.

2. Product Information & Availability

We strive to ensure all details about our tiffin meals, catering options, pricing, and ingredients are accurate and up-to-date. However:

Menu items may vary slightly due to availability or seasonal changes.

We reserve the right to update menu offerings, portions, or prices at any time without prior notice.

All meals are vegetarian or non-vegetarian as clearly labeled and may contain allergens. Please contact us if you have any dietary restrictions before placing an order.

3. Orders & Payment

All orders must be placed through our website, phone, or approved channels.

Payments must be made in full at the time of order via accepted payment methods (credit/debit, e-transfer, etc.).

Orders are subject to acceptance and availability. We may cancel or modify an order if ingredients are unavailable or delivery is not possible to your location.

4. Delivery & Service Areas

We offer free doorstep delivery within Ottawa for all eligible tiffin and catering orders.

Delivery times are scheduled based on your location and meal plan.

It is the customer’s responsibility to ensure someone is available to receive the delivery.

We are not responsible for delays due to weather, traffic, or other factors beyond our control.

5. Cancellations & Modifications

Tiffin orders may be modified or paused with at least 24 hours’ notice.

Catering orders may require 48–72 hours’ notice depending on the size of the event.

Short-notice cancellations may be subject to a partial or full charge depending on preparation status.

6. Refund Policy

Due to the perishable nature of food, refunds are generally not offered unless:

The order was incorrect or incomplete.

There is a verified quality or safety issue.

If there is a concern, please contact us within 12 hours of delivery at info@nirvanakitchen.ca with your order details and photo evidence (if applicable). We will do our best to resolve the issue.

7. Intellectual Property

All content on this site—including text, photos, logos, menus, and branding—is the intellectual property of Nirvana Kitchen and may not be copied, distributed, or used without written permission.

8. Limitation of Liability

Nirvana Kitchen will not be liable for any indirect, incidental, or consequential damages resulting from:

Website or system errors.

Delays in delivery.

Allergic reactions not disclosed at the time of order.

Customers are responsible for checking ingredient lists and notifying us of any known allergies.

9. Changes to Terms

We may update these Terms occasionally to reflect service updates or legal requirements. When changes are made, the revised Terms will be posted on this page with the updated effective date.

10. Contact Information

For questions about these Terms or any concerns about your order, contact us at:

Email: info@nirvanakitchen.ca

Website: www.nirvanakitchen.ca